Houston Public Works has long had a reputation for excellent customer service. Joe English of Houston wanted to share his recent experience working with Managing engineer Lagnesh Varshney on a situation he had. Here is what we wrote:

I would like to recognize Lagnesh Varshney, for simply outstanding customer service. 

He very quickly contacted me regarding my case, was very professional and empathetic. He took his time to explain how the process worked and assured me that he would keep me updated and would take personal ownership of my case.

His positive attitude and professionalism are so refreshing.

Thanks 

Joe English