Dennis Pickering was amazed at the prompt service he received when he called Solid Waste Management Department about his missing trash cart. Here is what he wrote:

Mayor,Your Solid Waste Department and 311 service were extremely helpful and responsive. My "Trash Cart" disappeared after the April 27 trash pickup. I called 311 and someone answered quickly and explained exactly what I needed. I called back May 6th, Saturday and again was handled PERFECTLY.Today, Thursday, May 11, (Barely FOUR working days later) my new Trash Cart was delivered. Wow! The estimate was 5-10 days!The 311 and others were helpful, responsive and competent. Please thank them for me and perhaps offer a few dozen donuts to let them know, they did GOOD and made a citizen (and you) proud and happy.Thank you.Dennis Pickering

The helpers were identified as Regina Delgado (311) and Terrance Moore (SWMD). Great job, team!